Backups & IT Guys

Thank Goodness for Backups…and IT Guys We all know about the importance of having good data backups.  Well, I’m here to tell you how true that is.  About 2 hours into a relatively normal workday, one of the two hard drives in the server failed. Just like that, we were...

HIPAA Violation vs Ethical Misconduct

In light of a recent social media situation out of a dental office in Knoxville, TN, the question of “Is there a difference between a HIPAA violation and ethical misconduct?” has become popular. The answer is Yes, there certainly is. In our dental world, HIPAA...

Scheduling Tips & Tricks

Appointment scheduling is so much more than putting names into a book, or a computer screen.  Effective scheduling uses mechanics, experience and skill.  An effective schedule will create a balanced and productive day.  Doctors will be happy that production is being...

Is Loyalty Outdated?

I celebrated my 29-year work anniversary with Dr. William Lenihan, III, http://elitedentalcaretn.com earlier this month!  Of course, I posted an announcement and pictures on social media https://www.facebook.com/deedee.campbellhutcheson/ because that’s what we do...

Think Before You Click

With the ever-evolving digital world, I am certain that everyone has heard the phrase “think before you click”.  This phrase used to pertain to unfamiliar emails with unsolicited links, sent by cyber criminals. Once the recipient clicks the link, the criminals either...

Back & Neck Saver: Tips for Dental Ergonomics

How often do you catch yourself slouching over your computer screen or patient chair?  Office Administrators spend most of their days at the front desk while dentists, assistants and hygienists are working chairside with patients.  Improper positioning will put stress...