The New Year brings a fresh start—and for dental offices, it’s the perfect time to reset, refocus, and refine the administrative systems that keep everything running smoothly. While clinical excellence is at the heart of patient care, strong dental office...

During my in-office OSHA Annual Training sessions, I’ve noticed the same questions pop up time and again. These aren’t big oversights, but they are important details that can make a difference in compliance and safety. Let’s review a few commonly missed areas: Eyewash...

When it comes to running a successful dental practice, clinical excellence is only part of the equation. What often gets overlooked—but is just as critical—is the performance and professionalism of the front office team. Your front office team is more than a support...

Thank Goodness for Backups…and IT Guys We all know about the importance of having good data backups.  Well, I’m here to tell you how true that is.  About 2 hours into a relatively normal workday, one of the two hard drives in the server failed. Just like that, we were...

In light of a recent social media situation out of a dental office in Knoxville, TN, the question of “Is there a difference between a HIPAA violation and ethical misconduct?” has become popular. The answer is Yes, there certainly is. In our dental world, HIPAA...

Appointment scheduling is so much more than putting names into a book, or a computer screen.  Effective scheduling uses mechanics, experience and skill.  An effective schedule will create a balanced and productive day.  Doctors will be happy that production is being...

I celebrated my 29-year work anniversary with Dr. William Lenihan, III, http://elitedentalcaretn.com earlier this month!  Of course, I posted an announcement and pictures on social media https://www.facebook.com/deedee.campbellhutcheson/ because that’s what we do...

With the ever-evolving digital world, I am certain that everyone has heard the phrase “think before you click”.  This phrase used to pertain to unfamiliar emails with unsolicited links, sent by cyber criminals. Once the recipient clicks the link, the criminals either...

How often do you catch yourself slouching over your computer screen or patient chair?  Office Administrators spend most of their days at the front desk while dentists, assistants and hygienists are working chairside with patients.  Improper positioning will put stress...

Mentoring You know all those calendar dates – National this and National that? Well, one of them caught my attention. January is Mentoring month. I began to reflect on my role as both a mentor and a mentee. Being a mentor involves providing guidance, support, and...